General Terms and Conditions

Payment Methods

Customer service

We offer new goods for sale via our online store ("goods"). If you purchase goods via our store, we are your contractual partner. For details of the respective Goods, please refer to the relevant product descriptions on the website.

These General Terms and Conditions (GTC) govern the contractual relationship between us as the seller and you as the customer.

Our currently valid GTC are available to you as a customer during the ordering process and at any other time, where you can save and print them out. We also attach these GTC to your orders so that you also receive these GTC after conclusion of the contract. We do not save this contract text after the contract has been concluded.

These GTC apply in the version valid at the time of the order.

You acknowledge the validity of these GTC as the contractual basis for the offer of the products by us. General terms and conditions of you as a customer shall not become part of the contract even if we do not expressly object to them.

Data privacy and security

You can purchase products as a guest on our website.

You are obliged to provide complete and correct information when submitting your offer.

The presentation of numerous goods on our website does not constitute a binding offer to conclude a purchase contract. The presentation of the goods is initially a non-binding invitation to submit an offer. You submit a binding offer to purchase the goods you have selected as soon as you have provided all the necessary information during the order process, taken note of these GTC and clicked on the "Buy" button ("Offer"). You can cancel your order or change your details at any time before clicking on the "Buy" button by clicking on the "Change" button next to the details to be changed.

Immediately after receipt of the offer by the seller, we will send you a confirmation of the order of the products ("order confirmation e-mail") to the e-mail address you provided during the ordering process. This contains the essential details of your order. The contract is concluded when the order confirmation is sent.

Wholesale inquiries

The purchase price is clearly communicated to the buyer during the ordering process. All prices are gross prices and include VAT, plus any shipping costs. The purchase price is due upon conclusion of the contract.

Any shipping costs incurred depend on the value of your order and the country to which delivery is to be made. The exact provisions can be found in the information on shipping costs during the ordering process and on the "Shipping" information page in the store.

You are responsible for any customs duties or local taxes.

Payment is made using the payment method you selected during the ordering process. If we commission third-party providers with payment processing, for example Klarna or PayPal, their general terms and conditions apply.

We are entitled to remove or add individual payment methods. The available payment methods are displayed in our store and before the contract is concluded.

Prices, shipping costs, return costs

The purchase price will be clearly communicated to the buyer during the ordering process. All prices are gross prices and include statutory VAT, plus any shipping costs. The purchase price is due upon conclusion of the contract.

You are responsible for any customs duties or local taxes.

We are entitled to remove or add individual payment methods. The available payment methods will be displayed in our store and before the contract is concluded.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Terms of delivery & retention of title

We are entitled to make partial deliveries insofar as this is reasonable for you. In the event of a partial delivery, you shall only bear the shipping costs incurred for the first of the partial deliveries.

We reserve title to the delivered goods until all payments arising from the purchase contract have been received. If the buyer does not fulfill his contractual obligations, in particular in the event of default of payment, we are entitled to demand the return of the delivered item; in this case the buyer is obliged to surrender the item.

In the event of seizure of the object of purchase or other access or attempted access by third parties to the object of purchase, the buyer is obliged to inform us immediately so that we can exercise our rights arising from the retention of title.

Guarantee

There is a statutory liability for defects for goods.

Transport damage

(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us as soon as possible.
(2) Failure to make a complaint or contact us has no consequences for your statutory warranty claims. However, you will help us to assert our own claims against the carrier or the transport insurer.

Legal right of withdrawal

If you are a consumer within the meaning of § 13 BGB, i.e. a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to your commercial nor your independent professional activity, you have a statutory right of withdrawal in accordance with the following provisions:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within sixty days without giving any reason.

The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, successfully ordered the goods.

To exercise your right of withdrawal, you must contact us at the following address

Bougie Lily
Glanstraße 4a
5082 Grödig, Austria
E-mail: lydiatebrugge@gmail.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you cancel this contract within the 30-day period, we will refund all payments received from you, excluding delivery costs. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse to make a refund until we have checked the condition of the returned goods (this may take up to 14 days).

You must return the goods to us immediately and in any case no later than three days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the three-day period has expired.

You shall bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

If the promotional code applied to the order contains a free item, this must be returned together with the entire order if you decide to return the paid items in full.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us).

- To Bougie Lily, Glanstraße 4a, 5082 Grödig, Austria, e-mail: lydiatebrugge@gmail.com
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete if necessary.

Disclaimer and limitation of liability

We are liable under these GTC as follows:

We are liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health.

In the event of slight negligence, we shall be liable for breach of a material contractual obligation. A material contractual obligation within the meaning of this clause is an obligation whose fulfillment is essential for the execution of the contract and on whose compliance the contractual partner may regularly rely.

The liability according to the above paragraph is limited to the typical damage foreseeable at the time of conclusion of the contract.

The limitations of liability shall apply accordingly in favor of our employees, representatives and vicarious agents.

Any liability on our part for guarantees given and for claims under the Product Liability Act or in the event of data protection violations shall remain unaffected.

Copyright notice

The photos and texts published on our website are protected by copyright. Unauthorized copying and publication of these (even in part) will be prosecuted under criminal and civil law in accordance with § 97 UrhG.The photos and texts published on our website are protected by copyright. Unauthorized copying and publication of these (even in part) will be prosecuted under criminal and civil law in accordance with § 97 UrhG.

Other

The contractual language is English.

Should individual provisions of this contract violate mandatory law in whole or in part or be void or ineffective for other reasons, the remaining provisions shall remain unaffected.

The European Commission provides a platform for online dispute resolution, which you can access at http://www.ec.europa.eu/consumers/odr. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

The contractual relationship between us as the seller and you as the customer is governed by the law of the Federal Republic of Austria to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer and do not reside in the Federal Republic of Austria, the contractual relationship shall be governed exclusively by the law of the Federal Republic of Austria, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory provisions of the law of the contracting state apply.

If you do not have a general place of jurisdiction in Austria or another EU member state, if you are a merchant or a legal entity under public law or if you have moved your permanent place of residence abroad after these GTC have come into effect If your domicile or usual place of residence is not known at the time the action is brought, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of us as the seller.

We do not provide any customer services, in particular no customer service, and do not grant any guarantees ourselves.

There is no out-of-court complaint or redress procedure to which we are subject.

All further information about our company, the offer and the purchase process can be found on our website.

Status: March 11, 2024